When you are active on this website or contact Manuka New Zealand B.V., you sometimes share personal data with Manuka New Zealand B.V.
Manuka New Zealand B.V. handles this data with care and complies with the applicable laws and regulations. These laws concern the storage and use of your personal data. In this privacy statement we explain which data Manuka New Zealand B.V. collects from you and what Manuka New Zealand B.V. does with this data.
This privacy statement applies to all interaction between you and Manuka New Zealand B.V., the method of communication does not matter.
Manuka New Zealand B.V., located at Tokyostraat 23 in Lijnden, is responsible for the processing of the personal data as stated in this privacy statement. You can send questions or comments regarding your privacy to info@manukanewzealand.eu.
What is personal data?
All data that tells something about you and can be used to identify you are personal data. For example, your name, your contact or address details and your BSN. Some of these details, such as ethnic origin, religion or a criminal record, are special personal data.
Special personal data
Manuka New Zealand B.V. does not process special personal data.
Personal data of persons under the age of 16
Manuka New Zealand B.V. does not intend to process personal data of persons under the age of 16. However, Manuka New Zealand B.V. cannot check whether a visitor to our websites and servers is older than 16 years. If you are convinced that we have collected personal data of a minor without the permission of a parent or guardian, you can contact us via info@manukanewzealand.eu and we will delete this information.
When does Manuka New Zealand B.V. process your personal data?
1. To be able to help you if you have questions.
Manuka New Zealand B.V. Manuka New Zealand B.V. is happy to help you if you encounter any problems or have a question for Manuka New Zealand B.V. You can call Manuka New Zealand B.V., email them, fill out a form or send them a letter. In order to help you further, we store some of your data. This way we know who you are and Manuka New Zealand B.V. can also find out what we talked about at the next contact moment.
If you have questions for Manuka New Zealand B.V., we store the following data:
– N.A.W. data (Name, Address, City)
– Email address
– Phone number
– Your message
Storing this data falls under the legal basis; legitimate interest.
2. To execute an agreement and to be able to make agreements with you.
If you purchase products or services from Manuka New Zealand B.V., you naturally want to be helped well and receive what you have requested. Manuka New Zealand B.V. stores the following data for the execution of an agreement:
– Name and address details
– Email address
– Phone number
Storing this data falls under the legal basis; execution of the agreement.
3. To be able to invoice you & collect.
The services you have purchased must of course also be paid for. If you do not do this, Manuka New Zealand B.V. will start a collection procedure. In connection with invoicing & collection, we store the following data about you:
– Name and address details
– Email address
– Phone number
– Date of birth (in case of therapy consultations)
– Insurance details + policy number (in case of therapy consultations)
– Chamber of Commerce number
– VAT number
– IP address (in case of an intra-Community delivery)
Storing this data falls under the legal basis; legal obligation.
4. To save account details and your orders.
A Manuka New Zealand B.V. account gives you insight into previous orders, returns and your personal details. This is useful to process your next order faster.
We can save the following details in your account:
– Name and address details
– Email address
– Customer number
– Phone number
– IP address (in case of an intra-Community delivery)
– VAT number
– IBAN number
– Password
– Order and invoice information
Storing this data falls under the legal basis; execution of the agreement and consent.
5. To keep you informed of changes to our services.
When we make changes to our services, general terms and conditions, privacy statement or other important matters, we would like to inform you of this. If you agree to this, we will use the following data to process you in our newsletter system:
– Name
– Email address
Storing this data falls under the legal basis; consent.
6. To carry out a customer satisfaction survey.
If you want to participate in our customer satisfaction survey, we will store the following data:
– First and last name
– Email address
Storing this data falls under the legal basis; consent.
Cookies we use
Manuka New Zealand B.V. uses functional cookies. A cookie is a small text file that is stored on your computer, tablet or telephone when you first visit a website.
If Manuka New Zealand B.V. needs your permission to place cookies, we will ask you for this during your first visit to this website. Manuka New Zealand B.V. also refers you to our cookie statement.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies.
Transfer to partners
Manuka New Zealand B.V. works with various suppliers and partners to perform our services. These suppliers & partners include parties that:
– Send our newsletters
– Send our mail
– Handle our payments & collections
– Provide our web hosting
We have concluded processing agreements and/or confidentiality statements with subB.V. processors to guarantee the security of your data. Manuka New Zealand B.V. only works with partners who can comply with the GDPR legislation.
Some of our partners are located outside the European Economic Area. We have taken appropriate measures with these partners, which have been contractually agreed via a processing agreement / Data Processing Addendum. In this way, we ensure that your data is properly protected.
Transfer to third parties
In principle, we do not share or sell data with persons or organisations outside Manuka New Zealand B.V., except with partners as described above. Manuka New Zealand B.V. may also be required to pass on your data on the basis of a legal obligation.
Security of your data
Manuka New Zealand B.V. has taken appropriate technical and organisational security measures to protect your personal data against misuse, unlawful or unauthorised use and loss.
All parties that process your data for Manuka New Zealand B.V. (sub-processors) or can view it (such as employees or temporary workers) sign a processing agreement or confidentiality statement.
How long will your data be stored
Manuka New Zealand B.V. uses different retention periods for different data flows. Of course, you always have the right to request Manuka New Zealand B.V. to delete your data. See also the heading “Your rights” for this.
Email:
Email older than 5 years will be deleted unless it is still relevant to the execution of an agreement or resolution of a dispute.
Invoices and quotes:
Invoices and quotes will be deleted after the statutory retention period of 7 years. Your data will remain in our billing system until then.
Newsletter:
You can remove yourself from our newsletter system at any time.
Your rights
You have the right to view, correct and delete your personal data. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by Manuka New Zealand B.V.. You also have the right to data portability.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@manukanewzealand.eu.
To ensure that the request for access has been made by you, Manuka New Zealand B.V. asks you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. If your request relates to a cookie, I ask you to send this as well.
We will respond to your request as soon as possible, but no later than within four weeks. Manuka New Zealand B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.
Camera images
To protect us and our products, we use camera surveillance in and around the warehouse. These camera images will be retained for 30 days and will be deleted after this period, unless the images are necessary for a criminal investigation.
Reporting a data breach
If, despite all precautions, a data breach occurs, Manuka New Zealand B.V. will comply with the data breach reporting obligation and will report this breach to the Dutch Data Protection Authority within 72 hours of discovering it.
If you discover a data breach, Manuka New Zealand B.V. kindly requests that you share this with Manuka New Zealand B.V. as soon as possible, but in any case within 24 hours of discovering the breach, by sending an e-mail to info@manukanewzealand.eu. We can then take immediate action.
Liability
This privacy statement only applies to the personal data that Manuka New Zealand B.V. processes for the purposes discussed in this agreement. Manuka New Zealand B.V. accepts no responsibility or liability for (the operation and/or content of) third-party websites or services.
Changes to this statement
The content of this privacy statement may be amended at any time by Manuka New Zealand B.V. to respond to new developments in legislation or regulations or changes within the company.
You can subscribe to our newsletter where we will keep you informed of any changes. In any case, Manuka New Zealand B.V. recommends that you regularly consult this privacy statement to stay informed of our privacy policy.
By continuing to use the services of Manuka New Zealand B.V. after changes, you agree to these changes.
Contact
Do you have any further questions or comments? Then you can contact Manuka New Zealand B.V. by e-mail, info@manukanewzealand.eu or by post:
Manuka Magic by Manuka New Zealand B.V.
Attn: Privacy – Manuka New Zealand B.V.
Tokyostraat 23
1175 RB Lijnden
Version: July 2019
